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800126-EMPLOYMENT SECURITY REPRESENTATIVE II - 40034449
Date: Apr 14, 2023
TALLAHASSEE, FL, US, 32399
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 800126
Agency: Economic Opportunity
Working Title: 800126-EMPLOYMENT SECURITY REPRESENTATIVE II - 40034449
Position Number: 40034449
Posting Closing Date: 04/25/2023
Job Advertisement Template
JOB TYPE: FULL TIME/CAREER SERVICE
POSITION LOCATION: Tallahassee,FL (relocation benefits are not available for this position)
EMPLOYMENT SECURITY REPRESENTATIVE II
Our Organization and Mission:
The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.
The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
Let DEO’s mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/
The Work You Will Do:
TheEmployment Security Representative II –is a member of the Adjudication team of the Division of Workforce Services. This is a highly responsible position requiring the incumbent to be thoroughly familiar with the eligibility, disqualification, and experience rating provisions of the Florida Reemployment Assistance Law (Chapter 443, Florida Statutes) and the Florida Reemployment Assistance Program Rules. The individual holding this position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims. The individual in this position must be able to coordinate a workload of potential issues to ensure federal standards are maintained in making timely determinations and issuing first payments on claims when appropriate. This requires sound judgment in applying the law while also serving to protect the Reemployment Assistance Program Trust Fund from erroneous disbursements.
The Difference You Will Make:
The individual holding this position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims
DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:
Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
Tallahassee is Florida’s Capital City and continues to grow attracting development and new business. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. DEO is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the Capitol. Each spring, the legislative session opens and people pour in to see the State perform its business. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture and delight. Tallahassee is:
Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music and natural resources ( https://talgov.com/ )
Home to major college campuses, Florida State University(FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
Within a state having no state income tax for residents of Florida
WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!
( health, life, dental, vision, and other supplemental options ) contributions ( FYI, please click www.myfrs.com )
Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided
Career Growth * Highly skilled, professional environment
+For a more complete list of benefits, visit www.mybenefits.myflorida.com .
We care about the success of our employees.
We care about the success of our clients.
We are always improving our technology, our tools, our customer’s experiences and ourselves.
A rewarding experience for reliable, compassionate and professional employees.
Your Specific Responsibilities:
This is a highly responsible position requiring the incumbent to be thoroughly familiar with the eligibility, disqualification, and experience rating provisions of the Florida Reemployment Assistance Law (Chapter 443, Florida Statutes) and the Florida Reemployment Assistance Program Rules. The individual holding this position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims The individual in this position must be able to coordinate a workload of potential issues to ensure federal standards are maintained in making timely determinations and issuing first payments on claims when appropriate. This requires sound judgment in applying the law while also serving to protect the Reemployment Assistance Program Trust Fund from erroneous disbursements.
Identifies potential issues that can affect an individual's entitlement to benefits. Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims. This may be accomplished telephonically, through written correspondence, or through electronic means via the Internet. Potential issues that must be resolved prior to the payment of benefits include but are not limited to: job separation, suspensions from work, leaves of absence, refusal of work, ability and availability for work, "between terms denial" relating to individuals employed by educational institutions, self-employment, and receipt of disqualifying income such as wages in lieu of notice, retirement income, or workers compensation. Composes and issues written, unbiased determinations through interaction with the non-monetary determination computer program. Makes an adequate quantity of non-monetary determinations in compliance with performance standards. Issues written and unbiased determinations relating to the chargeability of employer tax accounts for benefit payments pursuant to the requirements of s.443.131(3), F.S.
Ensures that the workload is coordinated in such a manner as to maximize the issuance of first payments when potential issues are detected on initial or additional claims. This is accomplished through tracking the assigned claim load and utilizing the benefit payment system.
Answers inquiries from claimants, employers, CareerSource Florida, governmental agencies and other interested parties concerning the RA program in accordance with the provisions of s.443.171(7) and 443.1715, F.S. Inquiries may be in the form of telephone calls, electronic and paper written correspondence.
Analyzes requests for reconsideration from initial determinations received from claimants and employers or the Office of RA Appeals and the Reemployment Assistance Appeals Commission. Issues written redeterminations relative to the information submitted. Ensures that documentation of claim records is maintained and available to the Office of RA Appeals for lower level appeals hearings.
Required Knowledge, Skills, and Abilities:
Knowledge of the methods of data collection and analysis.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
Ability to organize data into logical format for presentation in reports, documents and other written materials.
Ability to conduct fact-finding research.
Ability to utilize problem-solving techniques.
Ability to understand and apply applicable rules, policies and procedures relating to operational and management analysis activities.
Ability to plan, organize and coordinate work assignments.
Ability to effectively communicate verbally and in writing.
Ability to establish and maintain effective working relationships with others.
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.
Duties and responsibilities of this position must be performed at the official work site of the Department.
Have at least 6 months of experience in Reemployment Assistance and/or Workforce Services.
SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Nearest Major Market:Tallahassee
MyFlorida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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