(NJNG Union) LTT Customer Service Representative

Role Details

(NJNG Union) LTT Customer Service Representative

Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America Req #2037

Wednesday, February 22, 2023

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking a Long Term Temporary (LTT) Customer Service Representative to provide excellent customer service in a fast-paced call center environment.

Major Responsibilities:

• Answer in-bound calls and directing calls to the appropriate department

• Provide information about products and services

• Coordinate with field representatives to ensure needs of customers are being met

• Operate in a team environment with customer satisfaction as the goal.

Position Specifications:

• Minimum of 3 years recent customer service experience in a fast-paced call center/customer service environment is preferred

• Complete accelerated training and be able to pass several tests within the training period

• This is a safety-sensitive position, and all candidates will be required to pass a Department of Transportation test as well as a background check and pre-employment physical

• Several of the candidates in the class will be BILINGUAL in Spanish.

• Ability to sit for extended periods of time taking calls on a headset, communicating with customers, and entering information into the computer system.

• Must possess excellent communication, organizational, and computer skills.

• Candidates should be proactive with a high-level of initiative and be creative problem solvers.

• Candidates should be adaptable; comfortable with learning and mastering new technologies

• Candidates should be comfortable with cross-selling and up-selling products to customers

• Ability to work shifts in a 24/7/365 call center

• The first 3 months of training occur during the hours of 8:00 AM and 4:30 PM Monday through Friday.

This is a long term, temporary position, anticipated to last between 18-24 months.

• The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

New Jersey Resources is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Other details

• Job Function Union

• Pay Type Hourly

• Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America

New Jersey Resources provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.