2023 Summer Retail Banking Internship - Colorado

Role Details

Location:1260 S Buckley - Aurora, Colorado 80017 Learn to be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The KeyBank Retail Internship program is a 12-week foundational training curriculum (starting May 22, 2023) designed for individualsinterested in pursuing a career in Retail Banking. The program enables individuals to gain a holistic view of the Retail branch network while working as a Branch Teller and Financial Wellness Associate. Retail Interns gain experience in operational, compliance and risk components of Retail Banking, and are exposed to multiple branch locations and Line of Business activities. Retail Interns learn how to work as a team, refine and build client experience and relationship building skills, understand core banking principles, develop interpersonal skills and participate in delivering financial wellness to Key\'s clients. Post-college graduation, high-performing interns will have an opportunity to be considered for a full-time Personal Banker, Financial Wellness Consultant or Private Client Banking Associate position - as well as admission to Key\'s Leadership Excellence Acceleration Program. At KeyBank, we believe it\'s our opportunity and our privilege to help our clients move forward in their financial journey. Join us in taking pride in serving our clients and making them feel that no bank will fight harder for them. Retail Intern Job Functions Embodies a strong Client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially Assumes responsibility for the efficient, effective, and accurate performance of teller functions as well as other high-value branch activities Proactively works to identify and resolve client servicing issues, escalating as needed Listens for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker Assists clients in achieving their financial goals and objectives through the use of financial wellness tools Participates in morning huddles and end of day debriefs Shadows branch platform teammates and line of business partners in client appointments and business calling activities Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines. Reviews and maintain knowledge of product guides, fees, and policies to stay current on offerings Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures Required Qualifications College Juniors pursuing a bachelor\'s degree- all majors considered and external hires only Effective sales and service skills (professional, assertive, confident, driven)- prior experience in client service role preferred Strong analytical and decision-making skills Effective interpersonal and relationship building skills General understanding of PC with Windows based applications, digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key Ability to work branch hours to include weekends and occasional evenings. Physical Requirements: Prolonged Standing (5- 8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Personal Skills Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational r ach its goals Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results Practical Skills Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management Storytelling: Describes storytelling techniques, concepts, and potential benefits Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives COMPENSATION AND BENEFITS This position is eligible to earn an hourly rate of \$20 per hour. Please click for a list of benefits for which this position is eligible. KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to

KeyCorp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.