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The Patient Flow Management Center (PFMC) and Center for Operational Resource Efficiency (C.O.R.E.) works with patient care areas, support services, administration, and others to implement strategies to ensure seamless patient care, capacity management, efficient patient flow, improved access and quality care. Goals of the PFMC and C.O.R.E. include reducing missed transfer opportunities, increasing targeted volumes, reducing unnecessary length of stay (LOS), and placing the right patient in the right setting at the right time. The department defines the analytics required to predict and drive decisions in real time. Metrics are tracked, and outcomes reported to sustain an environment of continuous improvement. PRIMARY FUNCTION: The Patient Flow Coordinator supports the daily operations of the Patient Flow Management Center. Orients, coaches, evaluates and schedules the Patient Flow Coordinators to ensure patients are placed in a timely manner across the TJUH, Inc. Division 24 hours per day/ 7 days per week. Monitors the C.O.R.E. tiles in order to expedite and prioritize challenges with high occupancy and over-utilization of resources. Coordinates and communicates with key personnel and departments, including Medical Staff, Nursing (Inpatient, ED, OR/ PACU, Procedural Areas), Ancillary Departments (Care Management, Radiology, PT/OT), Environmental Services, Patient Transportation and the Jefferson Transfer Center. Participates in bed coordination for the most efficient bed utilization 24 hours per day/ 7 days per week. ESSENTIAL FUNCTIONS: In real time, expedite and prioritize administrative issues to remove barriers to discharge and address delays in care using the C.O.R.E. Tiles Maintain patient throughout and continually evaluate bed placement progress according to the institutionrsquo;s Patient Flow Plan. Coordinates Direct Admissions, including urgent and scheduled, and contacts patients and family members when the appropriate bed is available. Orient, coach, evaluate and schedule Patient Flow Coordinators. Participates in projects, data collection and other activities designed to enhance bed operations. Identify and communicate quality and risk issues to the appropriate staff/ departments in a timely manner. Monitor the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs. Provide leadership for Patient Flow Coordinators and work with PFMC and C.O.R.E. colleagues to address patient flow issues. Assist PFMC and C.O.R.E. Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations. Assist PFMC and C.O.R.E. Leadership in developing strategies to manage surge in patient volumes. Specific Actions/Decisions: Assign beds to patients from all clinical departments, direct admissions, and external transfers based on defined workflow. Liaise with PFMC and C.O.R.E. staff and providers regarding administrative priorities and synchronization based on system needs. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. EDUCATIONAL/TRAINING REQUIREMENTS: Education Requirements Educational Requirements High School-Required Associates or Bachelors Preferred _________________________________________________________________________ CERTIFICATES, LICENSES, AND REGISTRATION: Licensure/Certification Requirements Professional Certifications, Memberships, Licenses Required Preferred * or equivalent experience _________________________________________________________________________ EXPERIENCE REQUIREMENTS: 1-2# Years Required Preferred 1-2 years of Healthcare/ Medical ndash; Admissions Jefferson Patient Flow Management Center operation ________________________________________________________________________ ADDITIONAL INFORMATION: Skills/Knowledge Requirements Required Preferred Technical/Job Specific Skills MS Office (Outlook, Word, Excel,), EMR Skills and Knowledge Knowledge amp; Applied Experience Customer Service, Critical Thinking Skills Behavioral Problem Solving, Relationship Building, Interpersonal Innovation, Negotiation Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson. Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees. Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News amp; World Report has ranked Thomas Jefferson University Hospital among the nationrsquo;s best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation. Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers. As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans. As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
Thomas Jefferson University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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