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363361BR Associate Director, PSC Operations Job Description By 2023, Patient Specialty Services PSS is projected to support over 1.4 million patients and impact nearly $4B of Novartis's US Pharma revenue. PSS provides mission critical support to Novartis brands by helping patients access medications needed to improve their health. The creation of an internal Engagement Center is a strategic priority for US Pharma. We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast. The Engagement Center will support all franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong alignment with PSS brand goals. The team is committed to helping customers by improving medication delivery. * If you are customer-obsessed. * If you are energized by leading teams of people through change. * If you are motivated by measured outcomes. You should consider joining the Novartis PSS Engagement Center. As an important member of the Patient Support Center Team, this individual's responsibility will include supporting the Operational teams in achieving key business objectives and growth targets through the management and coordination of business-critical work streams and events. Key job duties include planning, coordinating and managing strategy and field team operations, including implementation and ongoing maintenance of initiatives from PSS, Brand, Ops and Training. Operates with a solutions'-oriented mindset, strong interpersonal and presentation skills, executive presence, and proactively takes initiative to problem solve. Major Accountabilities This role will include key direct responsibilities, including: *Accountable for proactively monitoring business performance and execution (including field force key indicators); recommending business solutions and course correction tactics as needed to drive performance, develops reporting mechanisms and key indicators to clearly communicate performance utilizing strong analytical skills *Work with PSS Data team to optimize and simplify reports *Lead for analyzing and interpreting data for Key Performance Indicators (KPIs), brand initiatives and making recommendations on strategy and tactics necessary to meet expectations, improve performance, increase productivity, and identify is-sues/opportunities and solutions. This includes working closely on these initiatives with the PSS analytics team. *Support the operational effectiveness of *Creates and manages processes to streamline workflow, adapts to continuous changes, prioritizes tasks, and stays ahead of the planning process and employs project plan tracking to ensure projects stay on task and timelines are met. *Assist in coordination & support and projects including training requirements, Busi-ness Reviews, projects and launches. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Minimum requirements Education Bachelor's Degree Required *Minimum Requirements * Five years related experience. *Proficiency in Excel, PowerPoint, Tableau *Balance between strong customer facing skills/experience and analytical skills *Demonstrates strong competencies in analytics, operations, execution and project management *Uses diverse and varied approaches to persuade, negotiate and influence operational decisions *Sales or Patient Services management/ leadership experience * Strong analytical skills and critical thinking to diagnosis business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives Preferred Background * Previous experience with internal MAP/EMAP/FUSE material approval systems a plus. *Uses diverse and varied approaches to persuade, negotiate and influence operational decisions *Ability to work effectively as an individual contributor and in a team structure; maintain strong cross-functional ties with key business partners Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to firstname.lastname@example.org or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. The pay range for this position at commencement of employment is expected to be between 144,000.00 to 216,000.00 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Division PHARMA Business Unit PATIENT & SPECIALTY SERVICES Country USA Work Location East Hanover, NJ Company/Legal Entity Novartis Pharmaceuticals Functional Area Marketing Job Type Full Time Employment Type Regular Shift Work No Early Talent No The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Novartis Services Incorporated provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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