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Resolves benefits and claims inquiries via telephone from our members or providers in the call center.
Promotes and maintains a positive company image through direct contact with customers.
Two (2) years call center experience.
One (1) year call center experience and one (1) year FEP and/or Facets experience.
Completion of a medical office assistant or medical coding diploma/certificate and one (1) year in a call center environment.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
ICONMA, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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