Assistant Director of Homeowner Assistance Fund (HAF) Program

Role Details

Assistant Director of Homeowner Assistance Fund (HAF) Program

Department: Single Family Programs

Description

NOTICE OF VACANCY

THE EXECUTIVE DIRECTOR OF THE NEW JERSEY HOUSING AND MORTGAGE FINANCE AGENCY INVITES APPLICATIONS FROM QUALIFIED CANDIDATES FOR THE FOLLOWING:

Job Title:

Assistant Director of Homeowner Assistance Fund Program

Issue Date:

02/16/2023

Salary Range:

R15 ($86,887 - $126,730)

Closing Date:

03/09/2023

Division:

Homeowner Assistance Fund Program

Union Status:

Non-Union

FL Status:

Exempt

Employment Status:

Full-Time

JOB DESCRIPTION

This position is solely supported by the funding from the Homeowner Assistance Fund Program (HAF). This is an exciting opportunity to be part of a program to assist struggling homeowners in New Jersey. The U.S. Treasury allocated $325.9 million to New Jersey to implement the Homeowner Assistance Fund (HAF), established as part of the American Rescue Plan (ARP). Through NJHMFA, the HAF program provides funds to eligible homeowners experiencing financial hardship as a result of COVID-19.

Under the supervision of the Director of Single Family Programs, oversee the operations of the HAF unit for the Single Family Division, including the handling of in-process, approved, and denied applications, and appeals submitted for review to HAF staff; provide supervision of managerial, supervisory and individual contributor staff; assign, review, and establish performance goals; instruct subordinates in the performance of their work to ensure compliance with HMFA policies and procedures and provide feedback; conduct staff training where required; review work for completeness, accuracy and compliance; develop Key Performance Indicators (KPIs) to measure staff productivity, gauge training needs, and provide feedback; incorporate KPIs into division and staff goal setting and performance reviews; participate in ongoing strategic planning for New Jersey Homeowner Assistance Fund programs; assist in the continued refinement and implementation of HAF Program policies and procedures; ensure proper staffing levels by working with Human Resources and Division Director to post, interview, hire and train permanent and temporary staff as needed; work with housing counseling agencies and other vendors to troubleshoot issues and make recommendations; oversee the tracking of housing counseling agencies and other vendors pipeline and application submission flow to HAF staff; monitor the service, controls, and ongoing viability of HAF vendors in accordance with the applicable agency and or investor guidelines; participate in the evaluation, selection, transition, and monitoring of third party contractual agreements; oversee the preparation of responses to local, State and Federal officials regarding HAF programs; assist in the preparation of monthly and quarterly reports to Federal offices and oversee reporting submissions on HAF; perform related duties and special projects as required.

1. Oversee the full operations of the HAF unit for the Single Family Division, including the handling of in-process, approved, and denied applications, and appeals submitted for review to HAF staff.

2. Provide supervision of managerial, supervisory and individual contributor staff of the HAF unit; assign, review, and establish performance goals. Instruct subordinates in the performance of their work to ensure compliance with HMFA policies and procedures and provide feedback; conduct staff training where required. Review work for completeness, accuracy and compliance.

3. Develop Key Performance Indicators (KPIs) to measure staff productivity, gauge training needs, and provide feedback. Incorporate KPIs into division and staff goal setting and performance reviews.

4. Participate in ongoing strategic planning for New Jersey Homeowner Assistance Fund programs. Assist in the continued refinement and implementation of HAF Program policies and procedures.

5. Ensure proper staffing levels by working with Human Resources and Division Director to post, interview, hire and train permanent and temporary staff as needed.

6. Work with housing counseling agencies and other vendors to troubleshoot issues and make recommendations for changes to program/process. Oversee the tracking of housing counseling agencies and other vendors pipeline and application submission flow to HAF staff.

7. Along with additional management staff, monitor the service, controls, and ongoing viability of HAF vendors in accordance with the applicable agency, State and Federal guidelines. Participate in the evaluation, selection, transition, and monitoring of third-party contractual agreements.

8. Along with additional management staff, oversee the preparation of responses to local, State and Federal officials regarding HAF programs. Assist in the preparation of monthly and quarterly reports to Federal offices and oversee reporting submissions on HAF.

9. Perform related duties and special projects as required.

   MINIMUM REQUIREMENTS

   EDUCATION/EXPERIENCE:

   Four (4) year degree; extensive related mortgage or housing program experience and five (5) years of supervisory experience; or an equivalent combination of education and experience that meets the required knowledge, skills and abilities.

   Physical Demands

   Non physical

   Working Conditions

   General office environment. Some light travel is required.

   Certificates & Licenses Required

   A valid driver license is only required if the operation of a vehicle is essential to perform the duties of the position, rather than employee mobility.

   SKILLS:

• Knowledge of Agency HAF program guidelines.

• Ability to gather, analyze and interpret information and statistical data, to draw conclusions and to make appropriate recommendations.

• Ability to plan, and review responses to inquiries from local, State and Federal officials regarding NJ Homeowner Assistance Fund programs.

• Ability to organize and accomplish multiple assignments simultaneously.

• Ability to establish and maintain effective working relationships with colleagues and outside counterparts.

• Ability to communicate effectively both orally and in writing and to actively listen.

• Ability to supervise the work performance of others.

• Ability to plan and execute strategic goals for the HAF Division and align staff with these goals.

• Ability to manage the workflow of various processes (application, counselor, processing/underwriting and closing pipelines)

• Ability to maintain a positive work atmosphere in an appropriate manner of behavior that ensures cooperation and effective communication with customers, clients, peers and management.

  BENEFITS

  HMFA provides a comprehensive benefit program which includes the following: health, dental and prescription drug plans; vision care; deferred compensation plans; Public Employees' Retirement System (PERS); personal, sick and vacation days; tuition reimbursement and paid holidays.

  Residency in the State of New Jersey is required of all employees with an agency of the State in accordance with the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70). Employees must comply with the “New Jersey First Act” which requires employees hired after September 1, 2011 to reside in New Jersey. Non-New Jersey resident employees must relocate to New Jersey within one year of their date of hire and provide proof of residency to Human Resources.

  The NJHMFA is an Equal Opportunity Employer in compliance with all Federal, State and Local Regulations. NJHMFA provides equal employment opportunity to both individuals with veteran status and individuals with disabilities.

  Must complete an Outside Activity Questionnaire (disclosure of outside office or employment) on an annual basis.

New Jersey Housing and Mortgage Finance Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.