Director Information and Assistance - Remote US

Role Details

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com ).

Duties & Responsibilities:

· Implements and manages a company-wide organizational structure that maximizes productivity and effectiveness of I&A services to customers.

· Remains abreast of national best practices, trends and developments in Information & Assistance and support brokerage. Represent PPL and its interests in national I&A forums.

· Act as a national subject matter expert on Information & Assistance and supports broker services. Provide expert consultation both internally and to state/ client partners.

· Leads, manages, and develops the I&A team.

· Works cross-functionally to identify, develop (if necessary), and implement best practice tools and processes to enhance the effectiveness of I&A service delivery.

· Establishes measurement processes and success metrics for I&A services; and holding him/herself and the team accountable to achieving measurable goals.

· Manages costs of I&A services; participating in the budgeting process.

· Contributes to Public Partnerships business development activities; helping win new business through the creative and effective utilization of I&A services.

· Works cross-functionally to ensure the needed supports and tools are provided to the I&A team by other areas of the organization.

· Engages in strategy development and collaborating on efforts to improve overall organizational effectiveness.

· Provides thought leadership inside and outside the company on Information & Assistance Services.

· Represents Public Partnerships in client meetings, conferences, and other forums, as needed, to support and advocate for I&A services.

· Understands contractual requirements related to I&A services and ensuring Public Partnerships’ compliance with such requirements.

· Ensures written policies and procedures are in place and followed for I&A services staff.

· Leads quality management, audit, and process improvement activities.

· Other duties as assigned that support, improve, and expand I&A services at Public Partnerships.

Required Skills :

· Strategic planning, execution and management of an operational department focused on I&A services.

· Ability to manage and lead people, and work collaboratively with other leaders in the company.

· Understanding of return on investment as it relates to strategies and product offerings for I&A

services.

· Ability to introduce new revenue generating and cost saving concepts pertaining to I&A services.

· Ability to forecast cost savings and revenue opportunities based on data analytics.

· Ability to analyze data and identify trends.

· Cross functional matrix management in support of strategies, goals and objectives

· Ability to partner with other cross functional managers to ensure firm operating margins are achieved

and support by the efforts of the I&A team

· Ability to lead a team in achieving shared goals.

· Excellent written and verbal communications skills required.

Qualifications :

Education Bachelor’s degree required, with a Master’s degree preferred. Area of study: Business Administration, Healthcare Administration, Social Work, or similar. Commensurate experience is an acceptable substitute for area of study.

Experience: 8+ Years of senior health care management experience, preferably in the area of service delivery through case managers or information & assistance providers; 5+ years of demonstrated supervisor experience

Working Conditions :

Office Setting: Office or Remote. Some in-state and out-of-state travel required.

Supervisory Responsibility :

A minimum of 5 direct reports.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.

Public Partnerships LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.