Account Supervisor

Role Details

Overview

Join a team with one shared mission - to make a difference, every person, every day.

We are more than 100,000 team members strong, from all backgrounds and corners of the world, with the talent, experience and compassion that enables us to make an impact. For thousands of clients across the U.S. and in more than 20 global locations, ABM takes care of the people, spaces and places that matter most. We also take care of our team members —ensuring our company is a great place to work, and our communities are safer, healthier, and more sustainable places to be. Every team member at ABM has the opportunity to make a difference. Every day. And we cultivate a culture where our team members feel seen, heard, and valued and can grow a career and a future with us.

Position Summary Details

The Supervisor, Operations directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory authorities.

Essential Functions

• Supervise the daily activities of operations team members.

• Set priorities for the team to ensure completion of tasks.

• Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations.

• Participate in monitoring and developing team member performance, including evaluations, training, and recognition.

• Ensure work assignments and schedules meet department, facility, and contractual needs.

• Respond to client inquiries, requests, and concerns.

• Utilize company policies and guidelines to solve work problems.

• Ensure department training programs and recertification programs are being conducted within appropriate timeframes.

• Meet with clients to ensure needs and expectations are being met.

• Implement and manage quality control monitoring and safety programs; maintain a safe work environment.

• Achieve operational performance and functional service activities.

• Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.

• Monitor and maintain appropriate staffing levels and daily schedules.

• Special projects and other duties as assigned.

Required Qualifications

Education:

• Bachelor’s degree or equivalent experience.

Experience:

• 1 to 3 years of experience.

Other:

• Ability to adjust work schedule as needed to support the operation.

• Ability to effectively lead a staff of direct reports.

• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.

• Basic understanding of computer programs, including Microsoft Office.

• Ability to work in a fast pace work environment.

• Ability to resolve issues under tight timeframes and pressure.

• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

• Excellent team building and planning skills.

• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.

Preferred Qualifications

• Janitorial or Warehouse Experience.

Working Environment and Travel Requirements

• Respond to emergencies at night and on weekends as needed.

• May be required to travel via automobile to meetings and work-related functions.

• Work environment may require extended time standing, walking, and lifting. May also be exposed to hazardous chemicals.

Pay Transparency:

$24.00/hour plus benefits: ABM 2022 Employee Benefits | Staff & Management - Building Maintenance and Facility Services (https://www.abm.com/abm-2022-employee-benefits-staff-management/)

REQNUMBER: 44626

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

ABM Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.