Central Dispatch - PM Call Taker (Muckleshoot Tribal Members Only)

Role Details

JOB SUMMARY

The Central Dispatch Call Taker will receive transportation requests from the community. Position will assist riders with scheduling various types of transports, including but not limited to: Non-Emergent Medical Transports (NEMTs), Grocery Shopping, and Leisure Activities. The Call Taker may work day or evening hours. Requests will come in phone, electronic mail, text message, or paper application form.

MAJOR TASKS AND RESPONSIBILITIES

• High level customer service when receiving transportation requests and engaging community riders.

• Log requests and their outcomes.

• Maintain open communication between rider, Central Dispatch personnel, and transportation providers.

• Log Non-Emergent Medical Transportation information in accordance with MIT protocol.

• Monitor type and availability of different transportation services available to riders.

• Work with Central Dispatch Supervisor and Transportation Management to maintain and increase transportation dispatch efficiency and efficacy.

• On call, or call routing during off-hours.

• Open, active engagement with community and coworkers.

• Because of the Tribe’s commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

EDUCATION - EXPERIENCE AND TRAINING FOR POSITION

Required:

• High school diploma or equivalent.

• Two (2) years of experience in customer service and administrative positions. Microsoft Office programs skills.

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION

Skills in:

• Written and verbal communication.

• Customer service.

• Operating standard office equipment, including personal computer and applicable software.

• Statistical data recording and organization.

• Report preparation.

• Critical thinking.

• Problem solving.

  Knowledge of:

• MIT programs and day-to-day operations.

• Health Insurance Portability and Accountability Act (HIPAA) best practices concerning dispatch and transportation services.

• MIT Reservation and surrounding area.

• Washington State traffic laws, rules, and regulations.

  Ability to:

• Focus on high-level customer service.

• Prioritize tasks.

• Comply with applicable laws, ordinances, policies, and regulations.

• Maintain professionalism.

• Work independently.

• Establish and maintain effective working relationships.

PHYSICAL REQUIREMENTS

Regularly required to sit, stand, and walk; talk and hear; reach with hand and arms and/or grasp with fingers; bend, stoop, or climb while evaluating vehicles; use hands to operate, finger, handle, or feel objects, tools, or controls. Continuously uses vision. Occasionally lifts and/or moves up to 25 pounds. May be exposed to inclement weather, moderate to loud noises, and moving mechanical parts.

Licenses or Certifications Required

A valid Washington State driver’s license is required at time of appointment or at a time set by the Tribe.

Job LocationUS-WA-Auburn

of Openings 1

Division Transportation

Closing Date 02/17/2023

Job Status Hourly

Type Regular Full-Time

Pay Grade 5 - DOE

Hiring Manager Title Transportation Director

Status Accepting

Muckleshoot Indian Tribe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.