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Adecco is currently assisting a local client recruiting for a in Overland Park, Kansas . This Member Experience Advisor (Onsite Position) role is a temp to hire opportunity, with starting pay rates of $17.50/hr , plus overtime! For instant consideration for this Member Experience Advisor Job, Apply Now!
A Member Experience Advisor that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are looking for Advisors with a passion to serve, an aptitude for building rapport, and an ability to engage a member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach.
The Member Experience Advisor role requires candidates to:
Respond swiftly and courteously to all potential customer inquiries
Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member's needs
Resolve member inquiries at the first point of contact
Utilize effective sales techniques to influence the member to take action
Ability to learn product portfolio quickly and discuss options and features in detail
Provide knowledge and in-depth advice for hearing loss and hearing aids
Educate members on products or services that will enhance their quality of life
Show empathy both in word choice and intonation to all Members
Strong ability to offer a sales rebuttal that address a member's objections and in turn present solutions
Ability to remain confidential with all proprietary information
Competitive and self-motivated Candidates must meet the following requirements to be considered for the Member Experience Advisor job:
Minimum 1-year experience in customer service and/or sales experience
Ability to handle high call volumes and make sound business decisions in an efficient manner
Exposure and/or interest in healthcare products and outcomes
PC proficiency required
Excellent listening and interpersonal skills
Excellent communications skills
Attention to detail and quality-oriented
Analytical thinker and problem solver Preferred Skills
Healthcare or related industry experience preferred
Call Center experience preferred
Knowledge of consultative sales techniques
Ability to remain highly motivated in a multi-faceted environment Additional Notes
Hours of Operation 6:00am - 11:00pm 7 days a week
Shifts may vary
100% onsite The starting pay rate for the Member Experience Advisor is $17.50/hr, plus overtime as needed.
Click on apply now for instant consideration for this Member Experience Advisor Job in Overland Park, Kansas.
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: http://www.adeccousa.com/candidate-privacy/
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Adecco Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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