Member Experience Advisor

Role Details

Adecco is currently assisting a local client recruiting for a in Overland Park, Kansas . This Member Experience Advisor (Onsite Position) role is a temp to hire opportunity, with starting pay rates of $17.50/hr , plus overtime! For instant consideration for this Member Experience Advisor Job, Apply Now!

A Member Experience Advisor that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are looking for Advisors with a passion to serve, an aptitude for building rapport, and an ability to engage a member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach.

The Member Experience Advisor role requires candidates to:

• Respond swiftly and courteously to all potential customer inquiries

• Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member's needs

• Resolve member inquiries at the first point of contact

• Utilize effective sales techniques to influence the member to take action

• Ability to learn product portfolio quickly and discuss options and features in detail

• Provide knowledge and in-depth advice for hearing loss and hearing aids

• Educate members on products or services that will enhance their quality of life

• Show empathy both in word choice and intonation to all Members

• Strong ability to offer a sales rebuttal that address a member's objections and in turn present solutions

• Ability to remain confidential with all proprietary information

• Competitive and self-motivated Candidates must meet the following requirements to be considered for the Member Experience Advisor job:

• Professional appearance

• Minimum 1-year experience in customer service and/or sales experience

• Ability to handle high call volumes and make sound business decisions in an efficient manner

• Exposure and/or interest in healthcare products and outcomes

• PC proficiency required

• Excellent listening and interpersonal skills

• Excellent communications skills

• Multi-task oriented

• Attention to detail and quality-oriented

• Analytical thinker and problem solver Preferred Skills

• Healthcare or related industry experience preferred

• Call Center experience preferred

• Knowledge of consultative sales techniques

• Ability to remain highly motivated in a multi-faceted environment Additional Notes

• Hours of Operation 6:00am - 11:00pm 7 days a week

• Shifts may vary

• 100% onsite The starting pay rate for the Member Experience Advisor is $17.50/hr, plus overtime as needed.

Click on apply now for instant consideration for this Member Experience Advisor Job in Overland Park, Kansas.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: http://www.adeccousa.com/candidate-privacy/

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

Adecco Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.