SERVER - ROCK RIVER

Role Details

POSITION SUMMARY:

Under the supervision of the Supervisor – F&B, a Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Greet each guest and provide superior guest service at for all company Food and Beverage operations.

• Must maintain pleasant and courteous attitude.

• Complete all opening and closing duties.

• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.

• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.

• Offer drinks and take food and beverage order.

• Have basic knowledge of all house and call liquor.

• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.

• Check for quality after each course.

• Refill all drinks when needed.

• Maintain clean ashtrays.

• Buss tables as needed.

• Remove all dirty dishes and glassware from the guest’s tables during and after each course.

• Totals bill, presents check, collects settlement, and takes payment to cashier.

• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.

• Transport dish cart to and from service station/steward’s station.

• Stock server stations with all necessary items.

• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.

• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.

• Adhering to sanitation standards as outlined by State Law and company.

• Maximizing profit and guest satisfaction through effective costs controls.

• Adhere to all three-star standards.

• Work considerately with team members from all departments.

• Check out with supervisor before leaving at the end of your shift.

• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must be willing to work a flexible schedule.

• High School diploma or G.E.D. equivalency preferred.

• Ability to read and write English required.

• Must have good communication skills and maintain friendly personable attitude at all times.

• Two years’ guest service experience in a family or formal dining environment.

• Casino Food & Beverage experience strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

• Ability to lift and carry up to 25 lbs.

• Must have the ability to withstand noisy and smoke filled environments.

• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

Requisition Number: 2023-27842

Street: 610 N Bell School Rd.

Hard Rock International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.