Account Manager

Role Details

About the Account Manager

Verndale lives at the intersection of cutting-edge digital marketing technology and award-winning user experience – and our goal is to use that knowledge to benefit all of our clients. The Client Services team is instrumental in driving this forward and is responsible for building strong relationships, helping to solve our client’s business challenges and to see the next great opportunity. As we continue to grow, we are looking for a new Account Manager to join our team on this exciting journey!

In this role, you will work with a diverse client portfolio to ensure their long-term success. With an understanding of their business goals and objectives, you will work at the direction of your Group Account Director to develop an account plan and corresponding roadmap that will guide the relationship over time while simultaneously providing the daily oversight and client consultation necessary to keep their projects on track. Ensuring our clients are satisfied with the services we deliver is a fundamental element of the Account Manager position.  

Responsibilities

• Be a key point of contact for our clients as well as our internal leadership.

• Grow and mature the long-term strategy centered on our clients’ business goals and objectives. utilizing SMEs within Verndale and the client.

• Get personal with our clients. Developing relationships make you the best internal and external advocate we can have. 

• Expand Verndale’s reach and influence within each account.

• Drive the lifetime value (LTV) and overall satisfaction of each client.

• Work closely with your Group Account Director to pitch new ideas and initiatives to clients.

• Provide the appropriate level of oversight to ensure projects are successfully completed – properly, on time, on budget.

• Maintain high client satisfaction scores and retention rates.

  Qualifications

• 5-7 years of experience in the selling and delivery of digital projects, including web sites, mobile applications, eCommerce technology, marketing automation, etc.

• Comfort with executive-level interactions and the ability to navigate contract negotiations and the occasional challenging conversation.

• Ability to manage at an account portfolio level and deliver concise reports and compelling presentations to key stakeholders. 

• Experience in professional services is a big plus. It will help you to learn, adapt and grow quickly. 

• Patience and appreciation for organizations of different sizes including highly complex, tiered, political and geographically disparate locations.

• Proven ability to recommend and apply industry and technical best practices.

• Strong contributor with high motivation and the ability to take initiative, set priorities and execute a plan.

• Strong strategic selling skills. You know how to identify an opportunity, craft a solution and tell a compelling story.

  Ten great reasons to work for Verndale

• We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998. 

• We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design. 

• We foster a culture that enables every person in the organization to do the best work of their career. 

• We offer regular training and professional development to move careers forward. 

• Client and employee satisfaction are our two most important business metrics. 

• We celebrate and champion diversity, equity, and inclusion. 

• We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one. 

• We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more. For our Quito Employees we offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.  

• We support a healthy work/life balance. 

• We are fully remote enabled and embrace the evolving definition of the workplace. 

  About Verndale

Verndale is an independent digital experience agency with over two decades of proven success in the market, and hundreds of experiences delivered across platforms, solutions, and sectors. We partner with clients to enable business momentum through the design, development, and optimization of every step of the customer journey.

Lean more about Verndale at Customer Experience Agency | Verndale (http://www.verndale.com/)

Compensation & Benefits

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan with company match are offered to all full-time employees.  Ample company paid holidays, vacation time and paid sick days make having a work-life balance possible.  For many roles, remote work is an option. We believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, citizenship status or any other basis as protected by federal, state, or local law. 

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Verndale provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.