Engineering Manager

Role Details

Job Summary and Mission Divisions Maintenance Group is revolutionizing the facilities maintenance Industry. Our customers include nationwide retailers, warehouse, and multifamily units, who rely on DMG’s integrated services to provide quality services inside and outside of their facilities – end to end. At DMG, we work AS ONE. We work AS ONE for our Customers, Technicians, and for each other. We produce Uninterrupted Peace of Mind through sustainable partnerships and inspired team members. A manager in this role will be leading a team of engineers, providing support in delivering the invoicing and contract management solution on DMG Pro. As a manager, you are ultimately accountable for the success of the products and services delivered by your team. Working collaboratively with other functions, this role is responsible for crafting the strategic technology vision and roadmap guiding the selection and definition of solutions enabling key business capabilities aligned with strategic business objectives. Whether an enterprise-wide system or a more targeted application, effective solution management requires leadership through a strong customer service orientation and continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience. The ability to lead, influence, and partner effectively with others is critical to success in this role. The manager passionately fosters team member development in the context of a high-performing team consistently delivering business value and exceptional customer service. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:

• Supports Director of Engineering and Product in defining, communicating, and garnering support in executing the vision and roadmaps for DMG Technology with inputs from internal technical and business stakeholders.

• Provide technical and business leadership to the team aiding in solution delivery

• Establishes and maintains influential working relationships at all levels necessary to successfully promote technology strategies, compliance programs and continuous improvement opportunities.

• Supports the implementation of company programs to ensure the success of the Company.

• Innovation – Foster a culture of innovation and thought leadership. Cultivate innovation concepts and provide opportunities to transform ideas into technology solutions.

• Solutions Approach – During project definition/initiation, accountable for defining high-level, shared vision/approach. Thoughtfully coordinate deployment of technology solutions to ensure an exceptional end-user experience.

• Communication – Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action. Facilitates the discussion of conflicting issues between individuals and across groups. Expresses ideas clearly in documents and written communications. Plans communication that is clear in purpose, and key messages while considering audience needs.

• Models and acts in accordance with DMG’s culture and guiding principles.

  Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:

• Prepares, communicates and educates client groups and team on changes in policies and practices within the organization

• Identifies and communicates key responsibilities and practices to ensure the team promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

• Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.

• Technology Leadership – Coordinates effective platform management across peer technology functions - solution architecture, application development/engineering, quality assurance. Understands, supports, and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities.

• Service Management – Responsible for management of application configuration and services enabling required business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions.

• Support/Sustainment – Partners with relevant support functions to establish holistic support model optimizing partner talent with support options. Performs root cause analysis of issues and assess trends to identify required future investments.

  Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities to build a high-performing team:

• Be the technical mentor of the team.

• Challenges and inspires team members to achieve business results.

• Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results.

• Our partners are key to our success: engage continuously to attract and develop talent with business acumen, technical expertise, and thought leadership. Responsible for recruitment and selection through talent career management.

• Performance Management – Accountable for the productivity, work quality, collaboration, and positive, engaging behavior of team members. Provides partners with coaching, feedback, and developmental opportunities supporting career development and formation of effective teams. Ability to manage teams comprised of functional, technical, and/or analytical professionals at a variety of levels.

• Talent Development – Plans future talent requirements to support technology strategy and delivery roadmaps. Identifies required skills and determines approach to address gaps via partner development and/or incremental talent acquisition.

  Basic Qualifications

• Skills (minimum skills required):

  o Demonstrated ability to lead geographically distributed engineering teams and get hands-on as needed to deliver customer facing features (2 years) o Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (2 years)

• 10+ years of experience delivering solutions

• 5+ years of working on tools and solution development on any public cloud experience

• 5+ years minimum experience as an engineer with any modern language (C#, .NET, Java or equivalent)

  Required Knowledge, Skills and Abilities

• Expert knowledge of Agile SCRUM solution design/development methodology and practices.

• Expert knowledge of Service Oriented Architecture (SOA) design and service management practices.

• Expert knowledge of deploying solutions leveraging cloud principles and security practices

• Ability to leverage business knowledge, sound judgment, and resourcefulness to determine appropriate course of action in challenging, ambiguous situations.

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

• Strong knowledge and demonstrated application of all facets of systems development lifecycle and technology operations.

• Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user.

• Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership.

• Provides key input to facilitate decision-making process.

Divisions Maintenance Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.