Hybrid Customer Success/Sales - Midwest Region (Remote)

Role Details

Location – Remote Midwest Region (applicants must be located in Michigan or Northern IN/OH).

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.

Your Role:

Ready to make an impact! This highly visible/valued, customer facing, hybrid sales leadership position is responsible for revenue growth within the assigned territory, collaborating with Major Account Executives and initiating personal sales activity focused on selling solutions into Enterprise/Major Market accounts.

• Assists sales team up-sell or cross-sell SaaS services and products

• Train and consult on best practices and conduct employee training

• Analyze data, set, and achieve sales/revenue goals to promote sustainable growth

• Support MAE training initiatives through participation in product and sales training workshops acting as the product expert where appropriate

• Attend and participate in account planning sessions and opportunity review sessions ensuring alignment across broader sales team (pre-sales/technical sales resources)

• Partner with Service and Professional Services teams to maintain an appropriate handoff from pre to post sale activity and ensure customer satisfaction

• Engage in continued education through the attendance of market lead webinars, reading industry publications and reviewing competitive websites

What You Bring:

• 2-3 years in a customer success, sales or other client facing roles

• Experience supporting a SaaS products/software industry

• CRM software experience, Salesforce preferred

• Analytical skills, with experience in Excel or BI platform

• Strong project management and individual organizational skills

• Client-facing experience delivering customer success playbooks across software training, operationalization, and services development and execution

• Ability to interact with customer teams at various levels of technical and non-technical depth

• Bachelor's Degree or the equivalent work experience

What we offer:

A competitive salary, along with a whole stack of other benefits too! We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then let’s chat!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures, and communities; our customers are as unique as we are.

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

Disclaimers:

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our job’s alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com .

Quadient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.