Program Manager (Global Education Group)

Role Details

Purpose of the Position:

The Program Manager for Global Education Group is responsible for successfully implementing and project managing the planning, implementation, and evaluation/outcomes measurement functions related to Continuing Medical Education (CME) and Continuing Education (CE) activities. The Program Manager works in a dynamic environment and interfaces with internal staff, external partners, education funders, and other stakeholders.

The Program Manager reports to the Vice President, Education for the Global Education Group.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Anticipated starting salary of $70,000; pay rate negotiable based on experience and qualifications

• Medical (including prescription), Dental, Vision (UMA subsidized)

• FSA/HSA (Depending on Medical Plan chosen)

• $50,000 Life Insurance (UMA paid)

• Additional Voluntary Life Insurance (Team Member paid)

• Employee Assistance Program – EAP (UMA paid)

• Long Term Disability (UMA paid)

• Short Term Disability (Team Member paid)

• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)

• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off

• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)

• Pet Insurance

• Identity Theft Protection

Key Responsibilities:

Project Management: Works directly with education partners to provide information and service within deadlines regarding Global certification, educational outcomes measurement, and other services. Acquires an in-depth understanding of accreditation board requirements and ensures compliance with all standards, rules, and requirements.

• Manages all project components to successful and on-time completion: project initiation call, faculty planning call, activity and materials review and approval, activity launch, on-site monitoring, post-activity reporting, and file audit and closure.

• As the primary Education Partner interface, ensure exemplary customer service, ensuring all requirements are clearly and effectively communicated, providing regular project status updates and successfully working to overcome any issues that arise.

• With support from Program Management team members, maintains education electronic activity files and ensures that the proper financial, faculty, education and other materials are retained for audits and recordkeeping needs.

• Perform program management administrative tasks, including attendee certificate document processing, data entry, and activity evaluation tabulation

• Provides logistical oversight, including ensuring the project database is updated, dates that materials were received and approved are recorded, and informing team members of activity status regarding project deadlines.

• Schedules clinical reviews to ensure deliverables are being met on time

• Works effectively with the Vice President of Education to successfully manage internal and external communication, project initiation calls and project timelines/deliverables related to outcomes measurement and other non-certification services.

Accreditation: Acquire an in-depth understanding of accreditation board requirements in order to create complete activity files for audit purposes.

• Ensures the processing of all participant certificates, tabulation of evaluations and generation of the evaluation summary for each educational activity.

• Manages the development and maintenance of all activity files and ensures that the appropriate materials for accreditation board and internal policy compliance are retained.

• Oversees the application process for “spot” accreditations with specialized boards as needed in order to serve certain program target audiences.

• Responsible for working with the departmental staff to ensure successful management and tracking of appropriate accreditation studies, audits, annual reports, and other related activities for the accreditation governing bodies.

General Administrative Oversight: Supervise administrative tasks, including document processing, activity evaluation tabulation, and other administrative duties as assigned by manager.

• Thoroughly reviews master activity tracker to ensure educational activities are progressing to successful and on-time certification, assisting team members in identifying and overcoming hurdles as needed.

• Manages activity audit and closure process to ensure appropriate documentation and file maintenance.

• Responsible for ensuring accurate data for departmental monthly reports, including: month end activity recap, contracting, 10-side and Accrediting Bureau of Health Education Schools (ABHES) reports.

• Responsible for reporting for all activities.

• Performs other duties as assigned.

Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.

• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Bachelor’s degree

• Three (3) years of training and development experience which includes instructional design experience, proven proficiency with adult learning models, and experience in facilitation of professional training and development programs.

• Some experience with learning technology including the use of author tools and learning management systems

• Superior interpersonal, communication, organizational, and time management skills.

• Able to appropriately prioritize and organize to complete all job responsibilities in a timely manner.

• Demonstrate presentation skills effective for all levels of employees and able to professionally communicate fluently in verbal and written English

• Ability to interact in a cooperative and professional manner with other team members in support of a diverse and inclusive work environment

• Ability to work cooperatively with all levels in the organization; work effectively as part of a positive, high-performing team; and interact with external vendors.

• Efficiently utilize MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams.

• Ability to use creative, innovative, problem solving skills

• Ability to identify and analyze key elements of a situation and exercise critical thinking, problem solving and judgment skills

• Demonstrate strong work ethic

Preferred Requirements:

• Demonstrated ability to apply principles of adult learning, learning styles, and various instructional design approaches and processes to the learning content

• Proven ability to incorporate experiential learning activities into training and facilitation in order to meet the needs and culture of the audience

• Ability to utilize a variety of methods and media to facilitate instruction

• Proven ability to design, implement and report evaluation of instruction, learning, transfer of learning and program effectiveness

Working Environment:

• Home Office; this is a fully remote position

• Up to 30% of travel required - Valid Driver’s License required

• Flexibility to work evenings and weekends as needed.

Physical Demands:

• Requires long periods of sitting at a desk working on a computer

• Requires ability to travel

• Requires occasional bending, stooping and squatting

• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/

ID: 2022-3805

External Company Name: Ultimate Medical Academy

External Company URL: https://www.ultimatemedical.edu/

Street: Remote

UMA Education provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.