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The Genesys Senior Cloud Engineer Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Humana is seeking a Genesys Senior Software Engineer that will:
Design, develop, test, document and deploy high-quality business solutions on the Genesys platform based on industry best practices, as well as business needs
Collaborate with business analysts and technical architecture team to analyze business requirements and translate them into customized solutions
Support DevOps approach that includes continuous migration of development modules
Play technical SME role on projects to design Salesforce Solution design, provide technical walkthrough to Genesys developers
Provide technical leadership on projects by providing necessary guidance to junior team members to follow Genesys best practices.
Accountable for Genesys technical delivery - Build, System Testing handover/co-ordination, Tech. documentation and deployment activities
Resolve Critical Production Support issues and perform maintenance and troubleshooting of applications involving strategies to solve complex
Bachelor's Degree in Computer Science or related field
10+ years of experience in systems analysis or application programming development
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Genesys PureCloud experience
For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols *OR *
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
This opportunity will offer remote work from home.
This opportunity will require working on the Eastern Standard Timezone.
Scheduled Weekly Hours
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Humana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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