Senior Escalations Associate

Role Details

A company is looking for a Senior Escalations Associate in Customer Experience.

Key Responsibilities: Assist with reviewing and preparing high-level cases for escalation Provide high-quality correspondence in response to customer incidents Identify areas of improvement in escalations processes and.

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Swing Education, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.