IT Support Associate I

Role Details

61550BRAuto req ID:61550BRJob Code:403060 IT Support Associate I Location:USA - MA - Boston Business Title:Systems AdministratorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :054Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

• At least three years of professional experience in IT or database administration, or at least one year of professional experience in IT or database administration coupled with a degree in computer science or a related field.

• Experience working with Mac OS, Windows 10 and Windows Server 2008+ operating systems, Active Directory, and Exchange/Office 365.

• Strong technical skills and the ability to present technical information in a manner that is easy to understand.

• Ability to communicate effectively and professionally in written and oral form.

• Strong attention to detail and the ability to prioritize and complete tasks, often with competing deadlines.

• Ability to develop and maintain professional working relationships with internal constituents including but not limited to faculty, staff, and students.

• Ability to lift up to 40 lbs., and stand, kneel, or walk for extended periods of time, when necessary.

• Ability to perform the essential functions of the position with or without reasonable accommodation.

• Ability to successfully pass a comprehensive background check at hire.

Additional Qualifications and Skills:

• Experience with electronic health records and/or PACS systems.

• Working knowledge of scripting languages such as SQL.

• Familiarity with Crystal Reports or similar software such as Power BI or Tableau.

Additional Information:

Commitment to Equity, Diversity, Inclusion, and Belonging: We are dedicated to being a community within which self-respect and mutual respect are understood and practiced, HSDM believes that compassion, fairness, and trust are fundamental values that enable our individual and collective well-being. We recognize the diversity of individuals within the community to be an essential ingredient to an inspiring, vigorous, and exciting culture. And we recognize that ethics and integrity provide the framework for all of our efforts.

Harvard School of Dental Medicine is not able to provide visa sponsorship or work authorization for this opportunity.

Harvard University offers an outstanding benefits package including:

• Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

• Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

• Retirement: University-funded retirement plan with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

• Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

• Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.

• Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.

Department:Office of Administration and FinancePre-Employment Screening:Criminal, Education, IdentityJob Function:Information Technology Position Description:

• Responsible for all user account administration associated with the Electronic Health Record (EHR) including but not limited to creating and disabling accounts, performing password resets, creating swipe cards, access management, running monthly audit reports, and training users on the system as necessary.

• Responsible for the administration of the eRx Prescription Account Management system; works with providers to create and activate online prescription accounts; deactivates accounts, and troubleshoots registration and account issues.

• Collaborates with Harvard Medical School (HMS) and Harvard University Information Technology (HUIT) to ensure that all Harvard School of Dental Medicine (HSDM) VM’s are patched and current; enters requests for new VM’s, decommissions old VM’s, and researches requirements for any new VM’s for upcoming projects.

• Collaborates with HSDM IT to ensure all clinical applications are up-to-date.

• Serves as the point of contact in coordinating ticket requests and troubleshooting EHR-related issues.

• Creates, updates, and deploys user operating instruction manuals for new and current EHR modules.

• Queries and reports data from various systems for internal HSDM constituents, as needed or requested.

• Supports the HSDM IT Department, responds to service requests, and provides assistance as necessary.

• Contributes to a culture of civility, inclusivity, and respect.

• Performs other related duties as assigned or requested.

School/Unit:Harvard School of Dental Medicine EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements:

• May require some heavy lifting at times, as well as standing, kneeling, and walking for extended periods of time.

• Must be able to lift up to 40 lbs.

• This position may require spending time in the clinical/lab areas.

• Occasional overtime may be required.

Working Conditions:

The primary work location for this position is Boston, MA and some in-person on-campus work will be required. Any remote work must be performed in a state in which Harvard is registered to do business. In order to be on Harvard payroll, you must reside in one of the following states – CA (exempt employees only), CT, GA, IL, ME, MD, MA, NH, NJ, NY, RI, VT, VA, WA. Individual flexible and remote work options for this role will be discussed during the interview process.

Harvard requires COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Job Summary:

The IT Support Associate I, Systems Administrator is responsible for a variety of systems administration and management functions. The incumbent provides support to internal constituents related to systems training, data reporting, and troubleshooting issues.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Harvard University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.