Account Coordinator

Role Details

Account Coordinator

Job ID

104498

Posted

14-Feb-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Remote - US - Remote - US - United States of America

JOB SUMMARY

Under general supervion, the Account Coordinator executes the operational processes for work order management and service partner follow up. Works collaboratively with customers, service providers, and employees performing a variety of routine and non-routine activities to help clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.

Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.

Communicates clearly and effectively both verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports, and internal and 3rd-party systems; works with client and service provider personnel to maintain and troubleshoot system access and usability; provides required reporting, data, and dispatch updates for assigned clients; assists with service provider invoice colletion and auditing.

Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.

Conducts periodic weekly calls with clients to review status of projects/work orders.

Manages client specific programs such as landlord, warranty, dark locations, etc. Supports Digital & Technology development by providing user acceptance testing for system releases. Monitors/updates mismatch reports to validate API accuracy. Administers Tech onsite “do not exceed” requests (secondary).

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma/GED

Associates Degree Preferred

0-2 Years of Experience

CERTIFICATES and/or LICENSES

N/A

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Knowledge of customer service principles and practices and be familiar and comfortable with making outbound calls

Proficiency with MS Office (Outlook, Excel, Word) and other systems

Demonstrated professional verbal and written communication skills

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Coordinator position is $ 33,500 annually or $16.11 per hour and the maximum salary for the Account Coordinator position is $51,500 annually or $24.76 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.