Academy Services - Client Program Delivery Specialist

Role Details

If you enjoy coordinating, planning, and managing meetings and events; are engaging, proactive, and detail-oriented; work well and thrive within a team environment; and are passionate about providing an outstanding customer experience, join us!

Work you'll do

This individual will be a part of the Academy Services team supporting Next Generation CXO Academies at Deloitte University. This individual coordinates with the program lead for each Next Generation CXO Academy to support development, operations and execution. The senior project specialist will oversee production support, logistics and event execution for Academy programs. In addition, the senior project specialist will drive innovation, process improvement, and share leading practices. Overall, the Academy services team will focus on delivering a consistent, high-quality client experience for all Academy programs. As a Senior Project Specialist at Deloitte your responsibilities will include:

Enrollment and Registration

• Consult on enrollment and registration materials

• Monitor and track participant pre-work status

• Advise CXO program team on best practices for touchpoint scheduling process

• Update Salesforce through USI with current registration information

• Advise on pre-Academy preparation emails to clients, hosts, facility, staff

  Onsite event management

• PMO, track task completion with Academy Leader

• Work with CXO program team to finalize master agenda detail (including space allocation)

• Work with program team to provide best practices on Event App

• Manage all logistics for Academy at Deloitte University including space reservations, F&B and MJM production requirements

• Manage final logistics arrangements for plenary speakers

• Develop schedule of core team assignments and distribute

• Review name badges report and Carey transportation manifest

• Manage Transition Lab set up (with CXO Program)

• Work with Meeting & Event Services to execute contracts and pay with speakers, entertainment, vendors

• Process invoices related to the Academy

Onsite Documents and Materials

• Manage Resource Plot, coordinate with DU Resource Manager and track shipments to DU

• Order curriculum materials (plenary speaker books, Business Chemistry materials, 360 materials)

• Print and ship on-site materials (lanyards, evaluations, labels, sign in sheets, etc.)

• Order all onsite signage and giveaways including awards, notebooks, pens

• Work with DU resource manager to load team room presentations onto smart podiums

• Manage CPE / CLE process including signup sheets, submission and distribution of certificates

• Evaluation creation and onsite collection

• Compose breakout assignment cards for pocket agendas; print and distribute to core team and breakout session leaders

Qualifications

Required:

• Minimum of 3-5 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment

• Bachelor's Degree

• Strong technical skills, including proficiency in Microsoft Office

• Excellent written and verbal communication/interpersonal skills

• Excellent critical thinking, decision-making, and conflict resolution skills

• Effective problem-solving and negotiation skills

• Willingness to be cross-trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate

• Ability to work occasional overtime

Preferred:

• Advanced experience in Microsoft Office applications

• Hospitality/corporate background with focus on event planning

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.