IT Support Technician - Pharma

Role Details

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

About Capgemini

With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion.

Visit us at www.capgemini.com . People matter, results count.

Role Description:

o L2/L3 Support on lab instruments and application/software linked to the instruments.

Activities performed under this role:

o Incident resolution (trouble shooting, physical check of instrument, network issue, licenses

configuration, data flow and data storage issues…)

o User Administration (User creation, access, check on validity of user accounts…)

o Installation (coordination with vendor, interaction with network team, configuration of the

instrument with the different applications…)

o Periodic reviews and maintenance (support client instrument owner, ensure maintenance

plan is in place and followed, support firmware updates…)

Requirements:

o The person must come from IT Departments (R&D IT support) from Pharma or/and Biotech

industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem

Management).

o Activity must be performed on client’s site.

Skills:

21 CFR Part 11

Manual Testing, Qualification process

LIMS basics, CDS basics

Key Words (for sourcing):

• IT Support

• GxP

• SOP

• Lab

• CSV

Skills:

Lab IT Support

Job: Programmer/Analyst

Organization: ERD PPL US

Title: IT Support Technician - Pharma

Location: NC-Raleigh

Requisition ID: 071092

Capgemini provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.