Branch Manager

Role Details

We call our club's vision, mission, values, and supporting pillars \"Our House\" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Benefits – Medical, Dental, Vision, wellness program and more! 401k Matching Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Summary A successful Member Experience Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver legendary member experiences, fosters a team culture of performance excellence with heart Essential Functions Champions and exhibits our guiding principles and core values of AAA Ensures each Team Member has an individual development plan and provides mentor ship supporting their growth objectives Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage. Develops and executes against a business plan managing strategies that supports branch growth Champion of Community Impact developing a network of relationships within community and leading branch participation Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy Steward of all branch resources and expense budget compliance Knowledge/Skills Abilities Demonstrated track record of successful business decision making, planning, and problem solving Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions Ability to work cross-functionally across many business units and functions Excellent planning and project management skills Strong change management skills and the ability to operate in an environment of ambiguity Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue Outstanding sales and Member service skills and the ability to transfer these skills to others Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides) Education & Experience / Licenses & Certification Bachelor Degree in related field Valid Driver's License P&C License ( Preferred )• Insurance industry knowledge helpful but not required 2-3 yrs. Management experience Work Environment/Physical Requirements Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. - Innovation. It’s what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you’re looking for, journey forward with us.

AAA Northern California, Nevada & Utah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.