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Founded by Los Angeles dog-loving entrepreneurs and creatives, Barkbus is centered around building a community of world-class grooming talent and providing a reliable luxury service through seamless technology. Our goal is to end traumatic trips to the grooming salon by providing a safe and stress-free mobile grooming experience at your doorstep.
Backed by San Francisco-based Startup Studio, Wilbur Labs, we have built a foundation of convenient and luxury mobile dog grooming to pet parents throughout Southern California, and are now excited to be expanding to Texas. Guided by our Core Values of Authentic, Creative, Fun, Resilient, Smile Makers, and Together, we were named to Los Angeles Business Journal’s 2022 Best Places to Work.
About The Role
Simply put – you love people, you love dogs, and you love talking to people about dogs! In this role, you will be responsible for confirming new clients and getting them booked onto the schedule for the Pet Stylist team. The role is an ambassador to Barkbus, welcoming and building the foundation of a lasting relationship that Pet Parents will have with us by selling the full-picture of the Barkbus value proposition and ensuring that viable pets are booked into the schedule.
As a Sales Associate in a rapidly scaling startup, you have the opportunity to further fuel the company’s growth by managing a high volume of incoming leads via phone, email, and text. The ideal candidate loves taking initiative to ensure an excellent client experience, never takes “no” for an answer, and thrives on flexibly adapting in a fast-paced and evolving environment.
Serve as a professional, efficient, and friendly initial point of contact for all new clients providing insight into their grooming inquiries.
Proactively confirm appointments utilizing Barkbus prospecting tools, community engagement, and other potential channels of appointment sourcing. Always be closing!
Achieve the individual monthly revenue target by converting first-time clients, ideally on recurring schedules.
Handle a high volume of requests while maintaining the ability to perform detailed administrative tasks such as entering client data into our CRM, scheduling appointments, and sending text communications.
Share the Barkbus value proposition with new potential clients and provide an elevated experience for both Pet Stylists and clients.
Be excited to master details around specific dog characteristics & local geography to achieve operational excellence.
Strive to strategically schedule appointments to minimize drive-time, reduce service refusals, & create efficiency within groomer schedules.
Who you are:
You are relentless. You have the determination and grit to keep working on a problem as new challenges emerge, while maintaining the flexibility to adjust plans or strategies as needed.
You are a Problem Solver. You’re able to think quickly and make decisions in a fast-paced environment.
You are a Communicator. You listen actively and endeavor to understand the needs of our clients and our business. You express your ideas clearly and communicate effectively to produce positive results.
You have Strong Integrity. You’re honest and ethical in all interactions and uphold company values and policies.
You are Dedicated. You’re committed to providing a tailored VIP experience during each customer interaction.
You are Empathetic. You’re able to see situations from the customer's perspective and provide the best solutions aligned with the Barkbus mission.
You are a Multi-tasking Master . You have excellent attention to detail, are organized, and can handle multiple tasks at once.
Must be both a people and dog lover!
Minimum 4 years of experience working in a client-facing sales role.
Proven track record of achieving and exceeding sales goals.
Excellent verbal and written communication skills.
Excellent interpersonal and negotiation skills.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to adapt to the needs of the organization.
Proficient with Google productivity suite (Docs, Sheets, Slides, etc).
Ability to work weekends.
Compensation & Benefits:
Base salary starting at $65,000
Monthly bonus target
Stock Options upon required tenure
Medical, Dental and Vision Insurance
Pet Insurance & Life Insurance
Retirement Savings Plan
Barkbus is an equal opportunity employer. We celebrate an inclusive work environment and encourage folks of all backgrounds to apply. At Barkbus, we embrace our differences and know that our diverse team is a strength that drives our success.
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Barkbus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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