Account Transition Director - Global Transition Team/GTT

Role Details

Account Transition Director - Global Transition Team/GTT

Job ID

104789

Posted

03-Feb-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

SCOPE AND RESPONSIBILITIES:

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #122 in 2021. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. We deliver consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

CBRE Global Workplace Solutions (GWS) is a leading provider of facilities, commercial real estate and energy management for many of the world’s largest companies. At CBRE Global Workplace Solutions, we combine our extensive knowledge of markets, industries and asset types with superior execution, to deliver scalable solutions that drive sustainable workplace performance for our clients.

Job Title: Director, Account Transitions

Reports To: Sector Transition Director (DTL) – Global Transitions Team

Location: Americas – this position can be filled in any U.S. state working remotely with some travel, as needed.

Role Purpose

This person will lead multi-disciplined project team as part of Global Change Management organization to ensure overall transition success. Work with executives, mid-level managers, and project teams to manage and actively participate in the development of project plans that support account transition/transformation projects.

This individual will provide on-going leadership and direction for these projects by facilitating planning sessions and control meetings, assessing risk, implementing mitigation plans and communicating with key decision-makers.

Responsibilities include:

Participate in the client pursuit process, including solution and transition strategy development and yellow pads/presentations as needed

Lead all transition planning efforts prior to Kickoff, including team mobilization

Lead the core and extended transition team to ensure all transition commitments are met and delivered in the agreed timeframe following established transition process

Serve as the transition central point of contact for client leadership, and CBRE sales and operations leadership

Manage the transition budget, forecast any deviation, and provide required reporting

Develop the Transition Commitment Document; validate the Transition Schedule to ensure it meets requirements

Host the internal and client-facing transition Kickoff meetings, including coordination and execution, with the support of the core and extended team

Lead the weekly transition Steering Call with client, including coordination and development of required materials

Identify and resolve risks and obstacles that may impede transition success and ensure detailed mitigation plans are in place; manage issue and risk escalation

Lead the Go Live strategy and “war room” to ensure successful day 1

Ensure contract obligations are met and transition deliverables are satisfied using established practices, tools and processes

Manage project signoff and closeout process including Transition Improvement Process (TIP) completion and operational handoff to account leadership

Serve as the Global Transition Leader on multi-region projects for which they are the lead region, in addition to serving as the Transition Leader for that region

SUPERVISORY RESPONSIBILITIES

Shows proactive leadership, can guide and lead in the absence of a DTL; knows all transition roles and responsibilities and can execute autonomously. Proactively steers direction through transition and can seamlessly interact with all stakeholders and clients.

Lead matrix project team made up account Alliance Director, Divisional Director and SME's from functions and business for any project type and under any complexity (Demobilization, Transformation, Global Projects).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE CERTIFICATES and/or LICENSES

Bachelor's degree with an emphasis in Facilities Management, Business Administration or related field

• Minimum 15 years progressive leadership experience

• MBA or advanced degree preferred

• Professional background with systems implementations, mergers/acquisitions, re-engineering or other large/complex projects

• Deep operational knowledge in complex organizations

• International work experience preferred

COMMUNICATION SKILLS

Responsible for planning efforts leading up to Transition Kickoff; hosts client facing transition kickoff events. Review Transition Bulletins and reporting from relevant project teams.

Able to understand current processes and can proactively explore new ideas to increase quality, efficiency, effectiveness, and able to lead others through process improvements.

An expert in presentation, oral communication and written response.

A change leader, able to drive improvements across the organization partnering with stakeholder groups across all of GWS.

FINANCIAL KNOWLEDGE

Understands impacts and cascade effects of managing time and expenses. Understand transition budget developments and how to expertly manage to each established budget.

AUTONOMY / IMPACT

Expert at ensuring all scope is accounted for within the transition plan; can proactively develop custom components based off client needs and can lead the development of new components into the standard plan.

Can predict possible risks and proactively develop mitigation plans with the appropriate stakeholders. Can lead teams through solutions and enable successful outcomes.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $130,000 annually and the maximum salary for the position is $150,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.