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Job CategoryCustomer Success Group
Job Details\ Salesforce, the Customer Success Platform and world\'s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World\'s Most Innovative Company according to Forbes, and one of Fortune\'s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1-1-1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us
At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.\ We are seeking an innovative and passionate Project Manager who shares our vision of bringing the power of cloud computing to enterprises, levering their extensive program delivery experience. This role leads our largest and most transformative programs at our most strategic customers, serving as a trusted advisor to our key customers. This involves guiding our highly skilled and collaborative project teams, both non technical and technical consultants, and managing relationships, deliverables and outcomes. Our Project/Program Managers are also domain experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.
Hiring Engagement Delivery - Project and Senior Project Managers to join our Ohana, for the following industry verticals:\ CMT (Communications, Media and Technology)\ PubSec (Public Sector, Non-profit, and Education) Sr. Manager only
RESPONSIBILITIES\ Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.\ Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.\ Track utilization of project resources against the prioritisation and budget. This includes on time entry and approvals for project timesheets.\ Run everyday execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.\ Lead scope changes and ensure the project is delivered on time and within budget\ Able to run one or two large projects or a couple of small to medium sized interrelated projects requiring complex multi-functional partnership and management at the program level.\ During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to Salesforce methodology and project gates and governance.\ Exercise validated project leadership skills combined with good eye for business and in-depth analytical skills.\ Facilitate requirements collecting and assist with the creation of project results, as needed.\ Facilitate and lead the creation of salesforce technical design documents for complex projects, by speaking publicly with Technical Architects and Developers, as needed.\ Adopt a standardized development lifecycle methodology for all projects.\ Find opportunities to demonstrate all Salesforce technologies.\
salesforcecom inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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