Assistant Property Manager

Role Details

FirstService Residential is looking for an Assistant Property Manager to join our rental division! Job responsibilities include but are not limited to:

• Assist manager on the daily property management of a portfolio of residential properties.

• Lease Assignment process from start to finish.

• Sublet process from start to finish.

• Responsible for occupant changes.

• Coordinate residents’ move ins and move outs.

• Responsible for notifying leasing of any changes in rent roll, etc.

• Monitor AirBnB rentals to ensure no illegal rentals at building.

• Generate building profiles in BuildingLink and Yardi.

• Responsible for notifying tenants of NSF’s (insufficient funds).

• Maintain building link to ensure tenant data is updated accordingly.

• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.

• Draft and distribute memos, notices and other correspondence to tenants and vendors.

• Responsible for tracking arrears, sending arrears notices and following up with residents.

• Respond to all communications in a 48-hour period.

• Respond to tenant complaints and follow up on nuisance issues with residents.

• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.

• Communicate directly with ClickPay and residents to rectify any billing issues.

• Respond to all Landlord verification requests.

• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.

• Process all new leases and enter in Yardi.

• Process all cancellations and extensions in Yardi.

• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.

• Ensure timely return of security deposits.

• Responsible for inputting ancillary charges and credits to tenant accounts.

Knowledge, Skills, and Proficiencies:

• 1-2 years’ experience in New York City residential rental property management.

• Must have superior verbal and written communications skills and proven customer service exposure.

• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.

• Must be extremely organized, consistent, and flexible and adaptable to change.

• Proven leadership and teamwork skills and attributes.

• Working knowledge of Microsoft office and Windows environment necessary.

• Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.

$50000 - $60000 / year

FirstService Residential provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.