Guest Service Agent

Role Details

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Immediately greet guest and offer to assist with their needs.

• Register and assign guests to hotel rooms.

• Establish method of payment and verify credit.

• Make and confirm reservations.

• Compute bills, collect payments, and make change for guests.

• Transmit and receive messages, using telephones or PMS system.

• Respond to guest requests in a timely manner.

• Receive and resolve guest complaints, elevating to supervisor if necessary.

• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

• Perform bookkeeping activities, such as balancing accounts and conducting audits.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Follow sustainability guidelines and practices related to HHM’s EarthView program.

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.

• Previous customer service experience or equivalent training required.

• Knowledge of PMS systems preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities

• Medical, Dental and Vision Health Insurance

• Paid Time Off

• 401k Company Match

• Free Basic Life Insurance

• Travel Discounts

• Commuter Transit and Commuter Parking Benefits

• Employee Assistance and Wellness Program

• Educational/Professional Development

• Referral Bonus Program

Benefits and Perks

• Competitive wages for full time and part time opportunities

• Medical, Dental and Vision Health Insurance

• Paid Time Off

• 401k Company Match

• Free Basic Life Insurance

• Travel Discounts

• Commuter Transit and Commuter Parking Benefits

• Employee Assistance and Wellness Program

• Educational/Professional Development

• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.

• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2023-44203

UltiPro Location Description: 124 Womack Dr Annapolis Maryland 21401 US

External Company URL: www.hershahotels.com

Post End Date: 2/12/2023

Hersha Hospitality Management LP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.