Call Center Representative

Role Details

Adecco is currently assisting a local client, recruiting for Call Center Representative jobs in Louisville, KY. These Call Center Representative Jobs are project based, with opportunity for long term opportunities, with starting pay rates of $17/hr, plus overtime! For instant consideration for these Call Center Representative Jobs, Apply Now!

Call Center Representative Jobs require candidates to:

• Responds to the day-to-day customer service activities generated by claimant, shareholders, or other participants with relation to accounts in a wide arrangement of companies and businesses; and provides customers with a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.

• This function may be carried out via inbound or outbound calls or via written correspondence.

• Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.

• Escalates more complicated issues to appropriate Team Leader, identifies stakeholder, claimant trends or common issues and communicates to their Team Leader as appropriate.

• Promotes additional services / communication channels to customers when necessary.

• Position may be responsible for taking inbound or outbound calls to shareholders or brokers to collect votes as it relates to proxy solicitation campaigns.

• Other duties or tasks as assigned by management

Candidates must meet the following requirements to be considered for Call Center Representative jobs:

• Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

• Computer literacy and basic knowledge of technology is required.

• Ability to speak and hear on a telephone system is a requirement and essential function.

• Experience in financial services software and MS Office preferred.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

The starting pay rate for Call Center Representative Jobs is $17/hr, plus overtime as needed. We have day and part time evening shifts available!

Click on apply now for instant consideration for these Call Center Representative Jobs in Louisville, KY!

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: http://www.adeccousa.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

Adecco Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.