Huriot — Insurance Call Center Supervisor at AAA Mid Atlantic

Insurance Call Center Supervisor

AAA Mid Atlantic

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Role Details

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Team! The Supervisor would be responsible for the daily operation of the sales department in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.

This is a remote (work from home) position, but candidates must live within our footprint

At AAA, Your Success is Our Success:

  • AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:

  • A competitive base salary; depending upon experience

  • Eligible for Annual Merit Increase and Bonus

  • Paid Time Off (almost 4 weeks the first year)

  • 8 Paid Holidays

  • 401(k) plan with employer match up to 7%

  • Medical, Dental, Vision and Prescription coverage

  • FREE AAA membership (inclusive of product & service discounts)

  • FREE Life Insurance and so much more!

The primary duties of the Insurance Sales Supervisor are to:

  • Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.

  • Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.

  • Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.

  • Adhere to scheduling plan and meet team availability standard.

  • Provide coaching and counseling to associates with professionalism.

  • Prepare monthly reports of the department’s activity and sales statistics for management.

  • Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.

  • Handle all time accounting and scheduling of sales associates.

  • Assist in monitoring the sales department’s performance results vs. plan.

  • Ensure adherence to underwriting guidelines and organizational policy.

  • Develop and recommend improvements and enhancements to the sales processes.

  • Monitor and track the quality of all sales team contacts and processes.

  • Conduct audits

  • Develop sales associate action plans.

  • Mentor associates on a monthly basis, ensuring awareness of reports on availability.

  • Conduct telephone evaluations, post call surveys

  • Handle escalated customer issues that are more complex than can be handled by a sales associate.

  • Other duties as assigned.

Minimum Qualifications:

  • Associate’s degree in Business or related field or equivalent.

  • 5 years of experience working in the insurance sales field including one year of supervisory experience.

  • An active P&C insurance license (Required).

  • Ability to supervise associates, and an in-depth knowledge of all organization objectives, philosophies, and state requirements/regulations.

  • Thorough knowledge of sales techniques with direct response experience.

  • Excellent oral and written communication skills.

  • Excellent project management and training skills.

  • Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).

#LI-Remote #US

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:


Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. Click on the Careers Home page ( to follow us on LinkedIn ( , Twitter ( , and Facebook ( , and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to

AAA Mid Atlantic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Published on: Jan 10, 2023
  • Employment Type: Full Time
  • Job Location: Remote, USA
  • Salary: negotiable
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