Pharmacy Collections Specialist

Role Details

Job Summary:

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health, and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey, and facilitating better healthcare options through value-based partnerships.

SelectRX is a high-touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Collection Specialist is responsible for collecting and posting payments, managing patient account payments, and resolving past-due patient balances.

Essential Functions:

• Monitor accounts receivable and identifies overdue accounts to be addressed

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments

• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers

• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

• Resolve customer issues and complaints concerning billing or escalate to supervisor as needed

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Communicate any insurance changes or Accounts receivable trends among the team

• Maintains a level of productivity suitable for the department.

• Answering questions from patients, clerical staff, and insurance companies

• Participating in educational activities and attending staff meetings

• Maintaining the strictest confidentiality; adhering to all HIPAA guidelines and regulations

• Other duties as assigned

Knowledge, Skills & Abilities:

• High School Diploma or GED preferred

• Knowledge of medical billing/collection practice

• Knowledge of business office procedures

• Knowledge of basic medical coding and third-party operating procedures and practices

• Ability to operate a computer, computer software, and basic office equipment

• Ability to operate a multi-line telephone system

• Skill in answering a telephone in a pleasant and helpful manner

• Ability to read, understand, and follow oral and written instructions

• Ability to establish and maintain effective working relationships with patients, employees, and the public

Benefits:

It's an exciting time to join SelectRX, a subsidiary of SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree. SelectRX strives to be a one-stop-shop for Senior Health Information needs, including Medicare Plan Benefits, Healthcare Literacy, Value-Based primary Care, Prescription Drug Management and Patient Engagement.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

SelectQuote provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.