Corp Cisco Smartnet Customer Success Manager

Role Details

The Corp Cisco Smartnet Customer Success Manager is responsible for retention and growth of SHI Cisco business within a given region. The Success Manager will work closely with SHI sellers and build Cisco seller and leader relationships as well as top customer relations inside the assigned coverage area. The Success Manager will meet with select customers each month, helping them with Cisco product road map, transition to the cloud, and ensuring a positive customer experience with SHI.

This position reports to either the Austin, TX or Somerset, NJ office depending on applicant location, unless the applicant is located outside of these areas. In this case, this position is a remote position with Home Office setup as determined by SHI management.

Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

What SHI Can Offer:

• World Class Facility includes on site gyms and cafeterias

• Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

• Work in an up-beat, creative, and fun environment

• Benefits including medical, vision, dental, 401K, and flexible spending

Include, but not limited to:

• Managing the customer experience through monthly meetings around products and licensing

• Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco services.

• Building top level customer relationships with key SHI customers to ensure a positive customer experience.

• Engaging and building relationships with your Cisco partners in the field

• Working with SHI sales to ensure they are reviewing Cisco road maps with stakeholders within the customer

• Partnering with the Cisco organization to co-sell effectively across a targeted list of customers

• Continuous learning and development on new product technology offerings and Cisco Smartnet specific offerings and programs

• Assisting in training SHI Corp Sales on Cisco products & programs and how customers can benefit by using their core products

• Minimum of 1 year experience in a position working with Cisco products

• Bachelor’s degree or relevant work experience

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• Superior organizational skills and project/time management abilities

• Strong Communication & Presentation Skills

• Strong process orientation and mindset

• Ability to influence and lead in a matrix environment

• A linear, logical thinking style with ability to break down and solve difficult problems

• Excellent communications skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

• Keen business judgement

• Entrepreneurial mindset with ability to identify value in an unstructured situation

• Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization

• Ability to give and receive constructive criticism

• Position requires 15% travel

• FLSA: Exempt

• The estimated pay range for this position in Colorado is $75,000 - $130,000, which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location, and therefore will vary from individual to individual. This information is provided per the Colorado Equal Pay Act. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Requisition ID: 2022-13198

Compensation Structure: Base Plus Bonus

External Company URL: https://www.shi.com/

SHI International Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.