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At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees! We value all our employees, and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA.
Veterinary Client Service Representative
VCA Brown Animal Hospital — located in beautiful South Burlington, Vermont — is seeking a client service professional to join our fast-growing AAHA-accredited, 5 doctor general practice.
The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service.
Why do we need you?
As the face of VCA Brown Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for:
Customer service functions, including greeting visitors and answering telephones.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention).
Managing medical records and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Our ideal candidate has:
Animal hospital or other professional animal-related experience (shelter, pet store, day care, grooming, animal science classes, etc.). If you don't have that experience, please explain in your cover note why we should consider you.
A flexible schedule; we are open 7 days, and some weekend and evening shifts are required.
Excellent interpersonal and computer skills.
A dedication to maintaining the positive work environment that is fostered here.
Please include a very brief cover note with your resume indicating why we should hire you.
In addition to competitive wages, we add value to your compensation package:
Generous employee pet care discounts
Medical, dental, and vision insurance
Opportunities to teach and mentor
Free wellness subscriptions and services (Lyra & Headspace)
Discounts and scholarships for Penn Foster programs
Dozens of free courses at our own WOOF University
Life and long-term disability insurance
Paid parental leave
Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
VCA Animal Hospitals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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