Call Center Representative (Hybrid)

Role Details

• Start date 5/22

• Class size: 24

• $15.50 - $17 per hour

• Onsite training: 4 weeks, 8:30 - 5:00, M-F

• Hybrid after 30 days of taking live calls and performance is meeting expectations

• Shift Potential after training - 9:30 - 6:00, 10:00 - 6:30, 10:30 - 7:00, 11:00 - 7:30, 11:30 - 8:00

• Must have a working cellphone with service

Responsibilities:

• Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts

• The calls will be pertaining to a new homeowners claim or an existing claim

• Will be required to answering basic questions such as: what is the status of my claim? all the way up to claim intake which sometimes can take up to an hour

• Navigate between multiple systems to find the answer

• Research through the claim tool to be able to assist the customer and provide accurate information

• Handle escalated calls as needed

• Be able to be cool under pressure and handle upset customers

• Be able to handle Spanish as well as English calls as needed

• Update case notes in the Claim system to ensure everything is documented and updated

• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner

• Outbound calls are also often necessary.

#csrC22 #csrNFC

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.